We will gladly accept the return of unworn items made within 30 days of the purchase date from thehappyclothingcompany.com. Items must remain unwashed and unworn with the original tags attached to be eligible for a return or exchange. Once a return is initiated online, you have 15 days to send it back using the provided pre-paid label. Original shipping costs (and duties, if applicable) are non-refundable.
Frequently asked questions about returns, refunds, and exchanges.
The following items cannot be returned:
If the purchased product is faulty, reach out to us at firstname.lastname@example.org within 7 days of the delivered date, with photos and a description of the damage.
We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, and the original item is received, the replaced item will be produced and shipped to you.
The following refund options are supported:
For instructions on how to ship back the returned products, refer to the email received after the return request is approved.
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval. Refunds can be rejected if it doesn't pass our inspections for damage, wash, and wear.
If you have any queries regarding return or refund, reach out to us at email@example.com